Returns & Refunds Policy
Thank you for choosing Van Comrade to make your purchase. Though we hope you are satisfied with the products you received, if for any reason you are unsatisfied with your purchase, you may take steps to return it for a full refund or exchange.
Please read below to see our full return policy and everything you need to do to contact the right customer service department for your needs. We want you to be satisfied with your shopping experience and will do everything outlined in the policy below to improve it.
From the time of delivery, our customers have a 48-hour returns window to notify us of any issues. In that time, please inspect your item fully and notify us immediately of any fault or damage to your product.
Refunds/Exchanges cannot be made on items that have been fitted and used.
To return unsatisfactory items, please contact our team at firstname.lastname@example.org with the Subject: RETURNS/REFUNDS/EXCHANGE, please provide a full description of your RRE and include photos of any faulty or damaged goods to receive your unique RRE Merchandise Authorisation number.
Once you have confirmation please replace the item in the original packaging, including the original label and any other relevant documents, re-package and clearly mark with your unique RRE number and post return merchandise to:
Leacott Trading Ltd T/As Van Comrade
The Old Coastguard House
11 Princes Way
• It is important to note that you are responsible for charges on return shipping. Registered or recorded delivery is advised as we cannot be responsible for any return goods that are lost in transit. You should also save your tracking number so you can check when your merchandise returns to us.
• We cannot refund or exchange any goods until we receive your original purchase.
Once we have received your returned item(s) and inspected the condition, your RRE will be processed in 24 to 48 hours and you will be notified by email. Please allow that amount of time for us to process your RRE before contacting us on its status.
You will receive an email from us once your return finishes processing and your refund is confirmed.
Should you have any questions about our return/exchange policy, contact our service team on 01253 609525 or email@example.com so we can help you resolve your order. You can also use our contact page to get in touch.
Van Comrade is a trading name of LEACOTT TRADING LTD
Registered Address: The Old Coastguard House. 11 Princes Way, Fleetwood, Lancashire. FY78PG, United Kingdom